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FAQs

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SWIM EVALUATION;

Our first scheduled swim lesson is a swim evaluation. We are assessing your skill levels.
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This way we can introduce ourselves and review what goals you have as well as what we believe we can improve on. 
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Evaluations are charged as individual first lesson.

PAYMENT;

We accept Venmo, Paypal, Zelle or Credit Card.

We DO NOT do refunds. You can give your credit to another swimmer. Any makeups need to used within that year or you forfeit the amount.

Credits MUST be used in that year. No yearly roll over credits are given.

CANCELLATIONS;

We ask our parents please give us at least 24 hour notice to any sick cancellations.

The billing for your Sick Day will be carried over to your next month as credit. (This ONLY pertains to the swimmers who swim 2 x a week or more, those that don't meet our minimum do not receive any cancellations as credit. NO Exceptions.

Should there be two cancellations in a month, the 2nd cancellation will be charged in full.

Should a Coach cancel the scheduled session we will credit any days.

Should you have any questions or concerns feel free to reach out and we can clarify.

POOL TEMP;

OUR POOLS: 
Our pools are heated 80 degrees and up.

YOUR HOME POOLS: 
Lil Deckers 87 degrees
SYOD Teammates 84 degrees and up

The SYOD Swim Coach has the ability to determine if the pool temp is too chilly or too hot. ONLY the Coach has the ability to determine this. Should you think there is a drastic change in temp please talk to the office.

The pool temp reschedule will take place of the only monthly emergency reschedule that is free of charge. Should this happen a second time at YOUR POOL, you will be billed and forfeit the lesson.

Please note we teach rain or shine so you will need to dress accordingly to keep them warm if chilly or hydrate if hot. We want to keep the swimmer safe.

WEATHER;

We teach rain or shine.

If there is inclement weather and your SYOD Coach decides to reschedule the lesson we will do so at no charge.

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MAR VISTA POOL;

Street parking (please be mindful of residential neighbors)
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There is no restroom, please make sure to use prior and be ready to swim upon arrival.
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Please follow signs to guide you to the backyard pool.
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This is a residence home pool. Please be considerate to the homeowners.
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Please arrive promptly to insure the swimmer is ready to go before the lesson starts.
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Our office will give you a Mar Vista Pool checklist/rules prior to your first session.

Mar Vista;
Monday / Wednesday / Friday prime time (3:30PM-6PM)

BEVERLY HILLS POOL;

Street parking (please be mindful of residential neighbors)
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There is a restroom on premises for quick use, however it isn't a changing room. Please come dressed to go into the pool.
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Please follow signs to guide you to the backyard pool.
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This is a residence home pool. Please be considerate to the homeowners.
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Please arrive promptly to insure the swimmer is ready to go before the lesson starts.
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Our office will give you a Beverly Hills Pool checklist/rules prior to your first session.
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Beverly Hills;
Tuesday / Thursday prime time (3:30PM-6PM)

LATE POLICY;

At our Pools - If arrive late we will fulfill your remaining time and can offer one makeup per month for swimmers over 2 x per week
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The second time missed we will review your scheduled time and suggest a different time. We will charge in full for the 2nd time missed.
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At your home - Our coaches are attempting to arrive on time, however traffic can be a variable. Please allow for a grace period.

PARKING;

If parking is not easily accessible and our coach has to walk far to the pool or valet is needed to park we will start the time at arrival.
 
Meaning client may be forfeiting lesson time. 

All valet rates must be paid by client NOT coach. 

Also closing the lesson will require time this will also be deducted from pool time.

PRIMETIME;

2 PM - 6 PM is Primetime!

This is the most sought after time on the schedule. These spots cannot be guaranteed, if you get them be mindful if there are a lot of cancellations we will give them to the next client waiting.

COACHES;

All of our Coaches are personally trained using the SYOD methods by Coach Britt.

We cannot guarantee specific coaches put we do try to keep the consistnt. 

We ask our clients to be open to all of our trained professionals. 

LIFEGUARD;

Our office needs the following information;

Date
Time
Location
Type of event
Amount of swimmers anticipated and any other details/needs you might have for us.

A non refundable security deposit is due prior to the scheduled event to secure a guard for that day/time.

The remainder will be billed after the event has ended.

PARTY COORDINATOR;

$350 One hour one coordinator
$475 Two hours one coordinator
MAX 1 COORDINATORS PER 15 SWIMMERS
$600 One hour two coordinators
$800 Two hours two coordinator

A non refundable deposit is required to book

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